Terms and Conditions
Reservations
A non-refundable deposit of 50% per person of the full amount is due when booking. The booking fee is accepted as part of the inclusive tour price and will only be *refunded should the application not be recommended.
Cancellation Policy
Cancellations received will be subjected to the following forfeit of tour cost:
- 50-60 days 10% of tour cost
- 40-50 days 20% of tour cost
- 20-40 days 30% of tour cost
- 0-20 days 100% of tour cost
Cancellation fees are based on the date your written notification is received at our booking office.
NOTE: For the tour package that involves activities like gorilla trekking, chimpanzee tracking will be refunded 20% especially when the permits have been reserved. This is because when permits are reserved, the government takes that money, even when the trip is cancelled.
Responsibility
All information presented herewithin is correct at the time of presentation, changes may occur beyond our control. Enchanted Uganda Safaris are acting on behalf of their principals and will not accept liability for any result of the failure of such principals to fulfill their obligations, whether in relation to travel arrangements, accommodation, or otherwise.
Enchanted Uganda Safaris, does not accept any responsibility for any damages, injury, or otherwise sustained directly or indirectly by a client in consequence of any act of omission or commission by Enchanted Safaris however arising, by the client undertaking the tour/trip contemplated in the contract.
Enchanted Uganda Safaris will not be held responsible for any delays, costs incurred due to delays caused by airline rescheduling, mechanical breakdown, acts of God, or any reason Enchanted Uganda Safaris and its principals, and have to alter an itinerary due to unforeseen circumstances – without notice to the client, and provided the itinerary that was booked, the client shall not be entitled to cancel the contract.
Insurance and Documents
Travel insurance for all Enchanted Uganda Safaris tours is compulsory, and it is the client’s responsibility to arrange cancellation of insurance.
It is the client’s responsibility to ensure his/her travel documents are valid, and all the necessary visas and health and other certificates are obtained.
Tour Price
Enchanted Uganda Safaris reserves the right to increase the tour price due to any unforeseen increases in airline tariffs, fuel costs, game reserves or park entry fees, or fluctuation of exchange rates, etc.
Booking Form
The client must sign a booking form when the booking is made, completion of the form is an acknowledgment that the client has read, understood, and accepted the full terms & conditions.